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Please check the following things when uploading activity logs fails.

• Make sure that you sign in to your account. Sign-in is required to upload logs to XON Cloud. See this page for sign-in details.

To show the map in the app, RIDE-1 must be able to receive GPS signals.

There may be cases where RIDE-1 cannot receive GPS signals such as in a steep valley or between tall buildings. Please relocate to another place and try again.

RIDE-1 only supports 2.4GHz Wi-Fi, for that reason 5GHz only Wi-Fi APs are not listed in the app.

The problem may also be caused by temporary network issues. Please wait a few minutes and try connecting again.

The serial number should be listed on the “Select device” page of the app when making a connection between RIDE-1 and the RIDE-1 app.

There may be cases where the serial number is not listed in the app. Please check the following guide if a similar problem happens.

• Make sure that RIDE-1 is powered on.
• Re-check your RIDE-1’s serial number. To check the serial number, see this link.
• Power off your smartphone and reboot and check if the problem is solved.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• That your serial number is not displayed on “Select device”page.
• That you have already tried to power off and reboot your smartphone but the problem was not resolved.

RIDE-1 should turn on after pressing the main button for 3 seconds.
There may be cases where RIDE-1 does not respond even if pressing the main button.

Please check the following guide if a similar problem happens.

• Make sure your RIDE-1 is charged. See this link for charging details.
• Try to force reset and reboot and check if the problem is resolved.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• That your RIDE-1 does not turn on.
• That you have already checked battery charge and tried a force reset but the problem was not resolved.

A web browser (Google Chrome, Safari, Firefox etc.) is needed.

Cerevo recommends using Google Chrome to access XON Cloud.

RIDE-1 currently supports following profiles.

• Speed and cadence (SPD&CAD)
• Speed (SPD)
• Cadence (CAD)
• Heart rate (HRM)

RIDE-1 and the RIDE-1 app cannot connect with other companies’ products via Bluetooth.

RIDE-1 does feature ANT+ support to connect with other ANT+ devices.

RIDE-1 connects to the internet to perform the following actions.

• Updating firmware
• Uploading activity logs to XON Cloud

If there is no internet connection available, RIDE-1 cannot perform these actions.

RIDE-1 supports only 2.4GHz Wi-Fi (IEEE 802.11 b/g/n). 5GHz Wi-Fi is not supported.