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When the movie has not been shot with REC-1:

• Only GPS files that can be recorded at the same time when recording with REC-1 are supported.

When a movie shot with REC-1 is selected:

• You did not import from the HOME screen of “XON LOG-1 Overlay Movie Exporter”.
  * If you change the folder structure GPS data can not be displayed.
• GPS data was not taken when recording.
  * In cases when shooting in an inside room, or other places with no GPS signal.
  * In cases when the recording time is too short.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

1. What device you are using.
2. What issue you are having.
3. Any solutions you have already tried.

About video files

• Make sure the camera time is set correctly.
• If the camera is UTC time, please check “Load as UTC time”.
  Select the correct shooting time displayed on the right side when selecting the file.
• Movies that has been processed or format converted can not be synchronized with LOG-1 because the encoding time will have changed.

About LOG-1 data files

• Have you imported the LOG-1 data on your PC already? If you haven’t, check here.
• Did you set the time of LOG-1 before shooting? If you didn’t, check here.
• If you edited the LOG-1 data file, you can not use it with the application.

If you select multiple videos

• Are the multiple selected videos consecutive?
  * Only videos that are made by one recording operation, you can use them as one movie by selecting them all at once.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

1. What device you are using.
2. What issue you are having.
3. Any solutions you have already tried.

When there are no videos saved on the PC

If you are using REC-1, please select “Reading REC-1 (SD card)” from the HOME screen.
For other cameras, copy the movie file using the manufacturer’s recommended tool or from the SD card to the computer.

When there are videos saved on the PC

Please select the folder with the movie file via “Change Folder”.

When videos are not displayed even after selecting a folder with videos:

• Video format can not be used in the application.
  * Supported Formats: MP4, Mov (AVC/H.264)
• Video aspect ratio can not be used by the application.
  * Supported Aspect Ratio: 16:9
• The video file is broken.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

1. What device you are using.
2. What issue you are having.
3. Any solutions you have already tried.

In normal use, the device ID will be displayed after connecting LOG-1 to a PC and clicking the “Scan Device” button.
There may be cases where the message “Device was not found” is displayed after connecting LOG-1 to PC.

Please check the following guide if a similar problem happens.

• Make sure that the USB cable connector is fully inserted.
• Check here and perform a force termination, click the “Scan Device” button again.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

1. What device you are using.
2. What issue you are having.
3. Any solutions you have already tried.

When using “Magnet Detection Mode”, the LED turns green in the absence of magnetism and the LED turns red when detecting a magnetic force.
There may be cases where LOG-1 does not respond even if a magnet is held close to the sensor.

Please check the following guide if a similar problem happens.

• Check here and confirm if the magnet is near the magnet detection position.
• Check here and confirm the LED illuminates after pressing the main button about 3 seconds.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

1. What device you are using.
2. What issue you are having.
3. Any solutions you have already tried.

In normal use, after pressing and holding the button on the main unit for 3 seconds, LOG-1 will end sleep mode and the LED will light for about 3 seconds.
There may be cases where LOG-1 does not respond even if pressing the main button.

Please check the following guide if a similar problem happens.

• Change the battery, press the main unit button and check if the LED illuminates or not.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

1. What device you are using.
2. What issue you are having.
3. Any solutions you have already tried.