LOG-1

LOG-1 LED does not illuminate

In normal use, after pressing and holding the button on the main unit for 3 seconds, LOG-1 will end sleep mode and the LED will light for about 3 seconds.
There may be cases where LOG-1 does not respond even if pressing the main button.

Please check the following guide if a similar problem happens.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

  1. What device you are using.
  2. What issue you are having.
  3. Any solutions you have already tried.

When using “Magnet Detection Mode”, there is no reaction even if a magnet is held close to the sensor

When using “Magnet Detection Mode”, the LED turns green in the absence of magnetism and the LED turns red when detecting a magnetic force.
There may be cases where LOG-1 does not respond even if a magnet is held close to the sensor.

Please check the following guide if a similar problem happens.

  • Check here and confirm if the magnet is near the magnet detection position.
  • Check here and confirm the LED illuminates after pressing the main button about 3 seconds.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

  1. What device you are using.
  2. What issue you are having.
  3. Any solutions you have already tried.

“Device was not found” is displayed after clicking “Scan Device”.

In normal use, the device ID will be displayed after connecting LOG-1 to a PC and clicking the “Scan Device” button.
There may be cases where the message “Device was not found” is displayed after connecting LOG-1 to PC.

Please check the following guide if a similar problem happens.

  • Make sure that the USB cable connector is fully inserted.
  • Check here and perform a force termination, click the “Scan Device” button again.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

  1. What device you are using.
  2. What issue you are having.
  3. Any solutions you have already tried.

Videos are not displayed on the “Select Video” screen

When there are no videos saved on the PC

If you are using REC-1, please select “Reading REC-1 (SD card)” from the HOME screen.
For other cameras, copy the movie file using the manufacturer’s recommended tool or from the SD card to the computer.

When there are videos saved on the PC

Please select the folder with the movie file via “Change Folder”.
Log-1_exporter_select_video

When videos are not displayed even after selecting a folder with videos:

  • Video format can not be used in the application.
    * Supported Formats: MP4, Mov (AVC/H.264)
  • Video aspect ratio can not be used by the application.
    * Supported Aspect Ratio: 16:9
  • The video file is broken.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

  1. What device you are using.
  2. What issue you are having.
  3. Any solutions you have already tried.

You can not proceed to the next screen even if you select a movie via “Select Video” screen and click “NEXT”.

About video files

  • Make sure the camera time is set correctly.
  • If the camera is UTC time, please check “Load as UTC time”.
    Select the correct shooting time displayed on the right side when selecting the file.
  • Movies that has been processed or format converted can not be synchronized with LOG-1 because the encoding time will have changed.

About LOG-1 data files

  • Have you imported the LOG-1 data on your PC already? If you haven’t, check here.
  • Did you set the time of LOG-1 before shooting? If you didn’t, check here.
  • If you edited the LOG-1 data file, you can not use it with the application.

If you select multiple videos

  • Are the multiple selected videos consecutive?
    * Only videos that are made by one recording operation, you can use them as one movie by selecting them all at once.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

  1. What device you are using.
  2. What issue you are having.
  3. Any solutions you have already tried.

“Speed” ​​or “Route” overlay parts are not displayed

When the movie has not been shot with REC-1:

  • Only GPS files that can be recorded at the same time when recording with REC-1 are supported.

When a movie shot with REC-1 is selected:

  • You did not import from the HOME screen of “XON LOG-1 Overlay Movie Exporter”.
    * If you change the folder structure GPS data can not be displayed.
  • GPS data was not taken when recording.
    * In cases when shooting in an inside room, or other places with no GPS signal.
    * In cases when the recording time is too short.

If you can not solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information –

  1. What device you are using.
  2. What issue you are having.
  3. Any solutions you have already tried.

Synchronization between video and sensor is not possible

Before shooting, both the camera and LOG-1 must be set to exactly the same time. (Set device time)

The time of the device may shift when a number of days passes since the time has last been adjusted.

When shooting movies or acquiring sensor data, it is not possible to record for a time of 1 second or less.

To synchronize more accurately, please read this page.

XON LOG-1 Date Correction

XON LOG-1 Date Correction

This application can be used to correct the date and time of videos and LOG-1 files.

Summary

If the time is not set on the camera or LOG-1, data overlay can not be created because it requires a match based on date and time. If you can not shoot the video again, you can use this tool to correct the time.

This tool can also be used in situations where –

  • The camera time setting was wrong.
  • The time setting of LOG-1 was not done or was wrong.
  • There was a time zone difference.
  • You want to create an overlay video with a modified or re-formatted video.(*1)
(*1) When you process a video or convert the format with movie software, the date and time of the video can be updated while editing.  In order to create an overlay movie, it is necessary to revert to the original date.

TOP

 

1. Correct the date and time of a video file
2. Correct LOG-1 data when time or date has not been set
3. Correct the date and time of a LOG-1 file

Choose the contents you want to correct.
Before correcting, make sure to download the video files and LOG-1 data to your PC. Please use “XON LOG-1 Utility” to capture LOG-1 data. For REC-1 video files, you can export them using “XON LOG-1 Overlay Movie Exporter”.

4. Home button

Return to TOP.

5. Help button

Display app version, license information and online manual.

Correct the date and time of a video file

Please follow the below steps.
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After choosing a video file.
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(A) Display information on the selected video. For cameras with UTC time setting, please check the box.
(B) In the case of REC-1, if GPS data exists, GPS date and time can be used. (*2)
The referenced date and time is displayed in (D).
(C) When LOG-1 data corresponding to a video is recorded, you can use the time of recording. The referenced date and time is displayed in (D).
(D) Select a new date and time or shift the relative time.
(E) When checked, the date and time of all movies in the same folder will be corrected. If there is a movie file you do not want to adjust, please uncheck the box.
(F) Perform the date correction. (*3)
(G) Undo the most recent date and time correction. (*5)

(*2) GPS data other than REC-1 is not supported.
When taking video indoors or if you can not acquire GPS information from the satellite, you may not have GPS data available to use.
If the movie is split, please use the GPS data in the first movie file.
The folder structure is based on the assumption that the video folder and the GPS folder are inside the same master folder. It is recommended you import REC-1 video with “XON LOG-1 Overlay Movie Exporter”.
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(*3) In “Correct the date and time of a video file”, the file name is not changed. The date and time of movie is in the MP4 header information, and it differs from the creation date and update date of the file properties.

Correct LOG-1 data when time or date has not been set

Please refer to “LED Indicator on LOG-1” to check if the time of the LOG-1 main unit is not set, and “Set device time” for the time setting method.

Please follow the below steps.
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(A) Please use the XON LOG-1 Utility and select the date on which LOG-1 data was exported to the PC. Click the calendar icon to display the calendar.
(B) Displays a list of LOG-1 data that has no set time and was exported on the day specified by (A). From the table information (order, length, device), please select the data you wish to set the time for.
(C) Select a movie file to be paired with the data selected by (B). Video information is displayed in (D). Date and time of movie is also set in (E).
(E) For the data selected in (B), specify the new time. If the time difference with the corresponding movie is less than 2 minutes, you can adjust with the synchronization function of Overlay Movie Exporter.
(F) Set the time from (E) to the data selected in (B). (*4)
(G) Undo the most recent date and time correction. (*5)

Correct the date and time of a LOG-1 file

Please follow the below steps.
log1_dc_pagelog1_e

(A) Select the recorded date of the LOG-1 data you want to modify. Click the calendar icon to display the calendar.
(B) A list of LOG-1 data on the day specified by (A) is displayed. From the table information (order, length, device), please select the data you want to use.
(C) Select a movie file to be paired with the data selected by (B). If you do not refer to the time of the video, you don’t have to use it.
(D) The video information will be displayed.
(E) Enter the relative time you want to adjust. If the time difference with the corresponding movie is less than 2 minutes, you can adjust with the synchronization function of Overlay Movie Exporter.
(F) Please check if you want to adjust all the LOG-1 data in the list.
(G) Start time correction. (*4)
(H) Undo the most recent date and time correction. (*5)

(*4) When you modify the recording date and time of the LOG-1 file, the file name is changed and is moved to the folder of the corresponding data.

(*5) About original file backup

After performing date correction, a folder called “back” is created in the original folder containing backup data. If the Undo function can not be used, you can manually return the file to its original position.
log_dc_folder2_e

The LOG-1 data file is saved separately for each date in the save destination folder (“XONLog1Data” in the My Documents by default). Time unset data is stored in the “NoDate” folder. Backup files are created in a folder called “back” inside the original folder.

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